Return & Refund Policy

At Aqualis, we want you to shop with complete confidence. If you're not satisfied with your purchase, we're here to help.

90-Day Money-Back Guarantee

We offer a 90-day return policy from the date your order is delivered.

If you decide that your purchase isn't right for you, you may request a return within 90 days for a full refund, provided the item meets the eligibility requirements below.

Return Eligibility

To qualify for a full refund, your item must:

• Be returned within 90 days of delivery.
• Be unused and in brand-new condition.
• Show no signs of use, wear, damage, or modification.
• Be returned in its original packaging, including all accessories and components.
• Be in a condition that allows it to be resold as new.

Unfortunately, we cannot accept returns for products that have been used, damaged, altered, or are missing parts.

How to Start a Return

To request a return or refund, simply contact our customer support team at:

📧 support@aqualisbrand.com

Please include:

• Your order number
• The email address used for your purchase
• A brief explanation of your return request

Our support team will guide you through the return process and provide the return instructions.

Return Shipping

Unless the product arrives damaged, defective, or incorrect, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Process

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at support@aqualisbrand.com.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

We'll work quickly to resolve the problem by offering a replacement or a full refund where appropriate.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible) and place a new order.

Need Help?

If you have any questions regarding returns, refunds, or your order, our customer support team is always happy to help.

Email: support@aqualisbrand.com